ABADA BOOKS is a division of IQRA' ASIA PTE LTD

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Refund policy

Returns/ Refund / Cancellation Policy

A.  Cancellation

  • Sample pages of each book are provided on the website. It is recommended that the customer views the sample pages and then decides to purchase the book.
  • If an order cancellation request is sent to ABADA BOOKS (via email or WhatsApp number in Contact Us page and with the ORDER number clearly indicated) within 24 hours from the time of the payment, then a partial refund (less 5% administrative fees) will be refunded within 14 to 25 days.
  • After 24 hours from the time of purchase, there is no cancellation of any order.

 

Refund / Return of Book

  • There is no return/refund for the book purchased. The only exceptions will be if there is a printing defect or a binding issue. For example, if the page is partially printed, the page sequence is incorrect or missing pages.
  • The customer must send proof of defect via email or WhatsApp with the ORDER number clearly indicated within 1 week from the date of delivery.
  • Arrangements will be made for the collection of the book with printing or binding defect. Then either a full refund will be given within 14 to 25 days or a replacement book (if there is available stock) will be delivered at no additional cost
  • There is no refund or exchange of the book if the cover of the book does not match the picture on the website, as long as the title and content is the same. The publisher has printed the same book with an updated cover but basically the same content.
  • There is no refund or exchange of the book if it is purchased at a clearance or promotion price. The pricing for the books may have been reduced to compensate for changes to the quality of the book (eg minor scratches on the cover, slight folding of page corners, some change in colour/texture due to the humidity while being stored in shipping containers or in the warehouse, etc.)
  • In the event, the book is not received within the scheduled period of delivery, then the customer is to inform ABADA BOOKS within 1 week of the non-delivery of the book.
    • If the shipping address given by the customer is correct and there is proof of delivery to the same address, no refund will be given.
    • If the shipping address given by the customer is incorrect, and the book is already delivered to the incorrect address, there is no refund or exchange of the book.
    • If the shipping address given by the customer is correct but the delivery is made to the wrong address, then another attempt will be made to deliver the book to the correct address within an extended period of 2 weeks from the originally scheduled delivery period at no cost.
      • If the book is received by the customer within the extension period, then no further action will be required.
      • If the book is NOT received by the customer within the extension period, then the customer will receive a full refund within 14 to 25 days. Alternatively, the customer may opt that a replacement copy is sent as soon as it can be arranged and if stock is available.